Terms and Conditions
Medical and Rescue Specific
ESG will provide medical and rescue services as outlined in the quotation of service, it is the customer’s responsibility to ensure the details are correct and accurate. Failure on the customer’s part to provide accurate details could result in a reduced level of service being delivered.
It is the responsibility of the customer to ensure that the level of medical and rescue cover booked satisfies their risk assessments, the recommendations of their governing body and that of any Safety Advisory Group.
If ESG staff feel that an event is unsafe in structure or organisation or that the level of medical and rescue cover is not suitable due to nature of risk, they will first raise their concern with the customer or their representative. If this does not resolve the issue ESG reserve the right to withdraw services from the event at any time.
Medical staff will assess, make a working diagnosis, treat and if necessary refer within their scope of practice and to the best of their ability with the equipment they have available.
ESG will not share any patient identifiable details unless the patient has given explicit permission to us by signing our consent statement. Even in these situations only relevant detail will be shared with the organiser. Such data will then be passed to a named nominated person in a secure format. It is the responsibility of that person to ensure patient confidentially is maintained and to ensure the records they hold are held securely and in accordance with data protection laws.
Non-identifiable patient data will be provided to the customer to help improve the safety of their events when requested.
Communication and Safety Specific
ESG will provide communication and safety systems as outlined in the ‘Services Booked / Equipment Hired’ section above, it is the customer’s responsibility to ensure the details are correct and accurate. Failure on the customer’s part to provide accurate details, such as; area of required network coverage, or number of required radi- os, could result in a reduced level of service being delivered.
The customer will be responsible for ensuring that the use of all supplied radio equipment is in line with Event Safety Group terms and conditions and that of Ofcom:
Where ESG staff are present on site, ESG will supply all Communication and Safety staff with the minimum PPE requirements i.e. High Visibility Jacket, hard hats etc. if there is a requirement for a higher standard of PPE ESG can provide at a subsidised cost.
If ESG staff feel that an event is unsafe in structure or organisation, they will first raise their concern with the customer or their representative. If this does not resolve the issue ESG reserve the right to withdraw services from the event at any time.
The customer is required to provide a base for the Communication and Safety staff which is equipped with the basic amenities namely; shelter from the elements, lighting, heating and bathroom facilities. Where necessary, these can be supplied by ESG at an additional cost.
The customer shall ensure that the radio equipment is operated by authorised persons only and the users are aware of these conditions. Unauthorised persons must be prevented from obtaining access to the equipment.
Where ESG is providing Operation Room services, ESG can share all logs including that held within ESG Safety Management System, except for any notes which may con- travene Patient Confidentiality.
Where ESG are providing logging of events and incidents within ESG Safety Management System, it is customers responsibility to provide a competitor export a minimum of 24hrs prior to the event commencing. Delay in providing this may result in delays on the day in accessing the system.
The radio equipment is licensed for business use only and conversations must be kept strictly to business related issues.
The radio equipment must only be operated on the frequencies specified in the licence schedule.
The transmission of music or broadcast programmes, or the use of obscene or offensive language, are all forbidden.
All licences and services are authorised on the condition of non-interference to other users and Ofcom reserve the right to revoke any licence or service that causes un- due interference. Ofcom will not become involved in interference or channel sharing disputes between users of SRBP equipment.
Any breach of the conditions by the customer may result in seizure of equipment by Ofcom under powers granted by section 79 (3) of the Telecommunications Act 1984 as evidence of a possible offence under section 1 of the Wireless Telegraphy Act 1949.
Any breach of the conditions by the customer may result in prosecution by the Secretary of State.
Prior to transmission the user as approved by the customer shall ensure that the channel is not already being used. Never interrupt another user on the channel except in an emergency, which for this purpose, is construed as safety of human life in an emergency.
The use of the call sign specified in the licence schedule or in the customer's PBR licence application form, is obligatory for PMR transmissions and must be announced at the beginning of transmissions.
The customer shall ensure that transmissions are kept to a minimum. A pause to allow other stations to use the channel should normally be observed if the transmission is likely to last longer than 30 seconds.
There must be no persistent calling to unmanned stations.
In poor reception areas, the station should be asked to change to an alternative authorised frequency rather than occupy the frequency with broken transmissions.
Hired equipment may not be rehired unless the hire customer is also a PBR Suppliers licensee.
The hire period commences on the given date at the top of this document, all equipment should be returned by the stated end date of hire. Equipment returned after this date may incur additional charges.
All equipment whilst on loan is the responsibility of the hirer, this should be covered by an appropriate insurance policy. Loss or damage to equipment whilst on hire will incur additional charges.
Consultancy Specific
Consultancy advice, written procedures, policy and other documentation is given on the basis of the information received by the customer. Any errors caused by omis- sion on the customer’s part, will be the sole responsibility of the customer.
Any documentation produced in electrical or written format remains the intellectual property of ESG and is subject to copyright law.
Invoicing and Payment
Bookings made by letter or email will be charged by invoice that should be paid by BACS. Cheques are accepted if other means of payment are not available.
Invoices must be paid in full within 30 days of the date on the invoice, unless otherwise arranged with ESG.
A non-returnable deposit of 10% of the total invoice amount is payable to secure all event medical bookings. This payment covers administration and equipment allocation costs for your event.
If an invoice is unpaid in full at the end of the 30-day period, ESG reserve the right to apply interest to the invoice in line with the Late Payments of Commercial Debts Act (1998). Interest will be charged at 8% above the Bank of England interest base rate. ESG may also charge compensation for any debts owed. Failure to comply will involve court action being taken against the debtor.
Cancellation and Extension of Agreement
All cancellations should be received in writing by letter or e-mail and should be acknowledged by ESG within 2 working days. If you have not received acknowledgment you should contact us by phone to confirm.
The following cancellation fees apply to all events and apply to all cancellations, and booking alterations:
Booking confirmation administration fee of 10% remains non-returnable and in addition the following charges will be made on the remainder of invoice payable:
More than 4 weeks notice No charge
2-4 weeks notice 50% of fee
Less than 2 weeks notice Full fee payable
Any changes to original dates booked, event specification and staffing will incur a £25 plus VAT fee to cover administration costs.
In the unlikely event ESG are unable to attend an event i.e. serious inclement weather or a road traffic accident, a full refund will be made to the client including their non-returnable deposit.